Shipping and Returns
Shipping | Within NZ
Local pickup (all items excl. basins) | Free
All items excluding furniture, mirrors, plant stands and basins | $8
All items excluding furniture, mirrors, plant stands and basins (RURAL) | $12
Basins only (excl. rural) | $25 - included in product
Mirrors (Including rural) | $75
All larger items such as furniture and also plant stands please get in touch for a shipping quote
Please note that all orders will take approx. 2-3 days (non-rural) to be received from when it was booked in with a courier, not from when it was ordered. All orders will be sent either on a Tuesday, Wednesday or Thursday.
Items such as furniture and mirrors are all made to order and will have lead times of about 6-8 weeks. Once complete you will be be notified and sent tracking.
If you have received your parcel and realized a product is damaged or faulty, please notify us immediately upon discovering the damage or fault. We will endeavor to get back to you asap with a resolution.
If damaged/faulty, an item purchased through our online store can be returned or exchanged within 14 working days of receiving the goods.
Please try to take photos where you can of the damage, if it is courier related, so then we can chase them up also.
Please make sure the item is unused, unaltered and is in the same condition and packaging as it was sent.
Once we receive the item back, we will then assess the item and repair, replace or refund the item. If the item is faulty or incorrect, we will cover the cost of return shipping and cover all shipping costs incurred in replacing the item. We will advise you via email once we have received your goods.